Privacy Policy
At SnapToFig, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard data when you visit our website or order custom 3D figurines.
1. Information We Collect
When you place an order or contact us, we collect the following information:
- Personal Details: Name, shipping address, email address, and phone number necessary for fulfilling your order.
- Customization Data: Photos, images, and description notes you upload for the 3D modeling process.
- Payment Information: We do not store your credit card details. All transactions are processed securely through Shopify Payments or other third-party payment gateways.
2. How We Use Your Information
We use your information strictly to:
- Design, print, and ship your custom figurines.
- Communicate with you regarding order status, design approvals, or shipping updates.
- Improve our website and customer service experience.
3. Photo & 3D Model Privacy
We understand that the photos you upload are personal. We guarantee that:
Our confidentiality commitments
- Strictly Confidential: Your uploaded photos are viewed only by our 3D artists and production team for the purpose of creating your order.
- No Public Use: We will not publish your original photos or the final 3D model images on our social media or website marketing without your explicit written permission.
- Data Retention: We may retain your 3D project files for a limited time in case you request a reprint, after which they are securely deleted.
4. Third-Party Sharing
We do not sell or trade your personal information. We may share necessary data with trusted third parties solely for operational purposes, such as shipping carriers (e.g., DHL, FedEx) to deliver your package.
5. Contact Us
If you have any questions about this Privacy Policy or wish to access/delete your personal data, please contact us:
Email: support@snaptofig.com
WhatsApp: +44 7933 916636