Refund Policy
At SnapToFig, we aim to make every custom figurine a perfect memory. Because our products are 100% personalized based on your photos, this policy differs from standard e-commerce returns.
Please Note: Personalized items (custom figurines) cannot be returned or refunded simply because of a “change of mind” once production has started.
1. Order Cancellation
You can cancel your order under the following conditions:
Within 24 Hours — Full Refund Cancel within 24 hours and receive a full refund. No questions asked.
After 24 Hours (Production Started) — 30% Service Fee A 30% service fee will be deducted to cover labor and materials already used.
After Shipping — Not Cancelable Once shipped, orders cannot be cancelled or refunded.
2. Damaged or Defective Items
We pack figurines with care. If your item arrives broken or defective, please contact us within 48 hours of delivery with photos of the damage and packaging.
SnapToFig Guarantee: We will offer a free replacement or a partial refund depending on the severity of the issue.
3. Artistic Interpretation (Non-Refundable)
Our figurines are artistic interpretations, not wax figures. Please note:
- Slight differences in color, skin tone, or facial features are part of the art style.
- Refunds are not granted for aesthetic disagreements if the product matches the approved design draft.
4. How to Request Help
To report an issue, please email our support team with your Order # and photos of the product.
Email: support@snaptofig.com
WhatsApp: +44 7933 916636
*We generally do not require you to ship the broken item back to us to save you shipping costs. Photos are usually sufficient.